Effective Date: July 24, 2026

Key Rose Home Care respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, when it may be disclosed, and the choices available to you.

Depending on how you interact with Key Rose Home Care, we may collect the following information:

• Your name
• Mobile phone number
• Email address
• Mailing address
• Information submitted through our website forms
• Information provided during phone calls, emails, or text message conversations
• Information related to service inquiries, client care coordination, employment applications, caregiver scheduling, billing, and administrative communications
• Records of your communication preferences and SMS consent
• The content, date, and time of messages exchanged with our organization

Please do not submit private medical, financial, or other highly sensitive information through an unsecured website form or text message unless you have been specifically instructed to do so through an approved secure method.

Key Rose Home Care may use the information collected to:

• Respond to questions and service inquiries
• Coordinate home care services and assessments
• Communicate with clients, authorized representatives, caregivers, employees, applicants, and referral partners
• Provide scheduling updates, appointment reminders, shift notifications, and administrative notices
• Process employment applications and communicate regarding available work opportunities
• Provide billing, payment, and account-related information
• Send requested follow-up communications
• Maintain accurate business and communication records
• Protect the safety, security, and legal rights of our clients, employees, caregivers, and organization
• Comply with applicable laws, licensing requirements, and legal obligations

We will only use your information for legitimate business purposes or as otherwise permitted by law.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Mobile phone numbers, SMS opt-in information, and text messaging consent will not be sold, rented, transferred, or provided to third parties for their own marketing purposes.

Information may be provided to service providers that help Key Rose Home Care operate its communication systems, scheduling systems, website, billing services, or other essential business functions. These providers may only use the information as necessary to perform services on our behalf and are expected to protect the information they receive.

Text messaging originator opt-in information and consent will not be shared with third parties for marketing or promotional purposes.

By voluntarily providing your mobile phone number and agreeing to receive text messages, you consent to receive SMS or MMS communications from Key Rose Home Care.

Messages may relate to:

• Home care service inquiries
• Complimentary assessment scheduling
• Client visits and care coordination
• Appointment and schedule reminders
• Caregiver shift opportunities and scheduling updates
• Employment application updates
• Administrative notices
• Billing or account information
• Responses to questions you submit
• Other communications related to your relationship with Key Rose Home Care

Message frequency will vary depending on your relationship and communication needs.

Standard message and data rates may apply based on your mobile carrier and service plan.

Consent to receive marketing text messages is not a condition of purchasing or receiving services from Key Rose Home Care.

You may stop receiving text messages from Key Rose Home Care at any time by replying STOP to any message.

After you reply STOP, you may receive one final confirmation message stating that you have been unsubscribed. We will then stop sending SMS messages to that mobile number unless you later provide new consent or reply UNSTOP where supported.

Opting out of text messages does not prevent Key Rose Home Care from contacting you through other legally permitted methods when necessary.

For assistance with our text messaging program, reply HELP to any message or contact Key Rose Home Care at:

Telephone:510 932 3299
Email: support@keyrosehomecare.com

SMS is not monitored as an emergency service. For a medical or safety emergency, call 911 immediately.

Key Rose Home Care does not sell personal information.

We may disclose limited personal information:

• To service providers working on our behalf
• To comply with a court order, subpoena, licensing requirement, or other legal obligation
• To protect the rights, property, safety, or security of Key Rose Home Care, our clients, caregivers, employees, or others
• In connection with a business transfer, merger, restructuring, or similar transaction
• When you have directed or authorized us to disclose the information

Service providers are not authorized to use your mobile information, SMS consent, or opt-in information for their own marketing purposes.

Key Rose Home Care uses reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse.

However, no website, email, text messaging system, or electronic storage method can be guaranteed to be completely secure. Please use caution when sending sensitive information electronically.

We retain personal information only for as long as reasonably necessary to provide services, maintain business records, meet licensing and legal obligations, resolve disputes, and enforce our agreements and policies.

When information is no longer required, we may securely delete, destroy, or anonymize it in accordance with our record-retention practices and applicable law.

You may contact us to:

• Update or correct your contact information
• Ask questions about how your information is used
• Withdraw SMS consent
• Request deletion of eligible personal information
• Request information about your privacy rights

Some records may need to be retained to comply with legal, licensing, employment, healthcare, insurance, tax, or business-record requirements.

Our website may contain links to third-party websites or services. Key Rose Home Care is not responsible for the privacy, security, or content practices of websites operated by other organizations. Please review their privacy policies before submitting information.

Key Rose Home Care may update this Privacy Policy periodically to reflect changes in our services, communication practices, legal requirements, or business operations.

The updated policy will be posted on this page with a revised effective date.

For questions or concerns regarding this Privacy Policy or our SMS messaging practices, contact:

Key Rose Home Care